has been involved with Chick-fil-A for over 30 years. An owner for 29 of those, and going from a small store to being a multi-store owner was not easy. He never went to business school, so his approach is real, and down to earth. People who have heard him describe him as genuine, hilarious, and engaging.
Customer service is the cornerstone of his approach to business. When people think Customers service, Chick-fil-A is almost always at the top. What you experience at his restaurants is what has taken him all over the country speaking to organizations about how to provide “remarkable” service to their guests. Anyone can deliver a plate of food, but it’s an altogether different concept to change someone’s day, week, or even their life. Arthur’s insight will give you keys to be remarkable in your business and more importantly to really make a difference.
Surround yourself with amazing people, and amazing things start happening. Arthur didn’t come from a business background, but if you’ve ever been to any of his restaurants, you will agree that his teams are extraordinary. He is teaching organizations how to “Find and Train Freakin’ Awesome Teams,” and he does it in his own lighthearted, irreverent, and down-to-earth way. From how he trains team members to how to get them to say “my pleasure!” and mean it, you will learn how his daytime team retention rate is 6+ years (far eclipsing the industry average).
You may not be able to change the world, but you can change YOUR world! Coming from a broken home, Arthur endured hardships in his family financially, as well as emotionally. His
story of overcoming adversity is impressive. By the time he entered high school in Tulsa, OK he had attended 9 different schools but was motivated to put himself through college get hired by Chick-fil-A. Let’s just say it is easier to get into the CIA than to become an Owner/Operator for Chick-fil-A!
Arthur started with one of the worst stores in the chain and in 2015 did more in one month than his first store did in an entire year.
Arthur now has multiple locations, multiple Guinness World Records and influences 1000’s of people each day through his restaurants, coaching, speaking, and books. His book Dysfunctional Inspiration was written to share with his team how with the right decisions, they can change their world, just like Arthur did and Breaking Conformity hit The Amazon Best Seller list in one day!